Against this background our most important aim is achieving customer satisfaction, which is brought about through the following crucial quality features:

• Adherence to jointly arranged time frames
• Guaranteed functioning of products and parts as expected
• Manufacture of products and parts at a competitive price/performance ratio
• Knowledge about the needs of our customers
• Support for our customers before and after the commissioning of our products

The ultimate objective is the zero defect strategy as a part of the yearly management review. Should defects nevertheless surface, each and every colleague is obligated to ensure that the fault is put right.

Through this declaration the management obliges all colleagues to carry out their tasks according to both the descriptions in this management handbook and the downstream procedural and work instructions, in order to ensure that the quality of all products and services of our company satisfies the requirements of our customers.