How to submit a complaint? You can submit a complaint in person at our company, by telephone on 05247 9868 0, by email to info@hermesmeyer-greweling.com or by post to Hermesmeyer & Greweling GmbH & Co. KG, Von-Liebig-Str. 30, 33428 Marienfeld.

To ensure that your complaint is reviewed and responded to in a timely manner, please describe the underlying facts (including the account, product or service to which your complaint relates) and your concern as specifically as possible. Furthermore, please provide us with your current contact details (address, telephone number and, if applicable, email address) for any queries we may have, unless we already have this information.

How does the complaint procedure work? We will process your complaint promptly and examine it impartially. If necessary, we will collect and examine all relevant evidence and information.

We will usually respond to your complaint within approximately 15 working days of receiving it.

Complaints regarding your rights and obligations as a payment service user under Sections 675c to 676c of the German Civil Code (BGB) or Article 248 of the Introductory Act to the German Civil Code (EGBGB) will generally be answered within 15 working days of receipt of the complaint.

If, in exceptional cases, we are unable to respond to your complaint within the aforementioned deadlines, we will inform you of this, the reasons for the delay and the expected processing time. We will respond to complaints regarding your aforementioned rights and obligations as a payment service user or Article 248 EGBGB no later than 35 working days after receipt of the complaint.beantworten.

Wie How does the complaint procedure end? You will receive a response from us informing you of the outcome of our investigation. If we are unable to fully comply with your request, we will explain our position to you.